Customer Service

Yes, we ship worldwide. We offer DDP(Delivered Duty Paid) services to ensure your orders are delivered door-to-door via couriers like UPS or DHL. We have various discounts and promotions throughout the year, so be sure to stay tuned for our exclusive offers.

Delivery times depend on your location. Orders processed locally typically take 5-10 business days, while international deliveries generally take 7-21 days. Delivery times may vary based on the destination and shipping method. Full delivery details will be provided in your confirmation email. Thank you for your patience.

We work with both internationally recognized carriers and local shipping companies, offering various shipping methods, including sea freight, air freight, and trucking. The choice of shipping method depends on factors such as the product's volume (CBM), delivery time, and cost. CBM stands for Cubic Meter, a unit used to measure the volume of goods, which helps determine the most suitable shipping method and corresponding cost.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We are a manufacturing factory based in China, and customization depends on your specific needs. We offer free customization for plug types, power ratings, and other specifications based on your country. For more advanced customization, please refer to the product page or feel free to contact us through the "Contact Us" section below.

Yes, you can! Simply enter your email here, and you'll be added to our subscription list. You'll receive updates, exclusive offers, and much more. You can also follow us on our social media accounts for real-time updates and the latest news.